CFMG utilises a leading-edge, industry specific debt collection platform that enables flexible, intelligent and user-definable workflow management.
At the core of the platform is its unique approach to work-flows which includes conditional/branching logic and recursive task execution. This functionality allows CFMG to define work practices, automate repetitive tasks and get the system to make appropriate decisions throughout the collection cycle. Additionally, accounts can be taken out of the workflow at any stage for manual actioning. Workflows ensure that accounts are actioned in an efficient and timely manner to lift recovery rates and allow prompt resolution of accounts.