Making tricky customer conversations easier

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Technology

CFMG utilises a leading-edge, industry specific debt collection platform that enables flexible, intelligent and user-definable workflow management.

At the core of the platform is its unique approach to work-flows which includes conditional/branching logic and recursive task execution. This functionality allows CFMG to define work practices, automate repetitive tasks and get the system to make appropriate decisions throughout the collection cycle. Additionally, accounts can be taken out of the workflow at any stage for manual actioning. Workflows ensure that accounts are actioned in an efficient and timely manner to lift recovery rates and allow prompt resolution of accounts.

 

CFMG’s leading edge, specialised debt management systems maximize efficiency by

  • Allowing anytime client and customer online access
  • Automating workflows and queues
  • Automation of correspondence including letters, emails and SMS messages
  • Effective data washing and skip tracing capabilities
  • Integrating with dialler technologies, payment gateways, call recording systems, and other in-house and third-party systems
  • Recording user actions which can then be utilised for internal and external auditing, compliance and performance assessments
  • Producing a comprehensive array of performance reports to meet our clients’ needs