PASSIONATE ADVOCATES OF FAIR AND REASONABLE TRADE

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Quality Assurance

CFMG has a well-defined Quality Management System which allows us to continually monitor and manage quality across all operations.

Accredited member of ACA’s International Professional Practices Management System (PPMS) which is ISO 9001 standard and requires rigorous annual re-certification

Dedicated compliance team and detailed staff training processes

Compliance team audit the entire organisation to ensure:

  • Consistent delivery of quality services
  • Risks are addressed proactively
  • Policies and procedures are regularly reviewed for efficiency and effectiveness and updated accordingly

Year-round external audits conducted by clients

CFMG is ISO/IEC 27001:2013 certified

COVID-19 Customer Support

Blog

COVID-19 Customer Support

Given the significant and widespread impacts of COVID-19, we understand that this is a difficult time for many Australians. We recognise that you may be…

30 Mar, 2020 . 1 min read
Welcoming Michael Quinn

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Welcoming Michael Quinn

We’re very excited to welcome Michael Quinn to our team as Head of Operations. Michael has more than 10 years’ experience in debt recovery across…

01 Oct, 2019 . 1 min read