Quality Assurance

The Group has a well-defined Quality Management System which allows us to continually monitor and manage quality across all operations. We are an accredited member of ACA International’s Professional Practices Management System (PPMS) which is ISO 9001 standard and requires rigorous annual re-certification. A core component of this procedural framework relates to continuous improvement achieved through continual internal auditing, regular team meetings, documented communication channels and ongoing staff training.

Our internal Compliance Team audit our entire organisation to ensure we are: consistent in our delivery of quality services, addressing risks proactively, and regularly evaluating the efficiency and effectiveness of our policies and procedures. We are committed to working in true and transparent partnership with our clients, and consistently receive excellent results in client and other external audits.