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Quality Assurance

CFMG has a well-defined Quality Management System which allows us to continually monitor and manage quality across all operations.

Accredited member of ACA’s International Professional Practices Management System (PPMS) which is ISO 9001 standard and requires rigorous annual re-certification

Dedicated compliance team and detailed staff training processes

Compliance team audit the entire organisation to ensure:

  • Consistent delivery of quality services
  • Risks are addressed proactively
  • Policies and procedures are regularly reviewed for efficiency and effectiveness and updated accordingly

Year-round external audits conducted by clients

CFMG is ISO/IEC 27001:2013 certified

Welcoming Michael Quinn

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Welcoming Michael Quinn

We’re very excited to welcome Michael Quinn to our team as Head of Operations. Michael has more than 10 years’ experience in debt recovery across…

01 Oct, 2019 . 1 min read
Stepping Up for Cerebral Palsy

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Stepping Up for Cerebral Palsy

Is someone you know doing the STEPtember challenge? Over 1,500 companies nationally participate in this this wellness charity event, improving the health of their team…

09 Sep, 2019 . 1 min read
Prioritising Mental Health at CFMG

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Prioritising Mental Health at CFMG

We might talk about it a lot, but that’s because supporting the mental health of our customers and employees really is so important to us…

06 May, 2019 . 1 min read