CFMG utilises a leading-edge, industry specific debt collection platform that enables flexible, intelligent, and user-definable workflow management, Microsoft Word-based document production and fully automated Microsoft Excel-based reporting.
At the core of the platform is the unique work-flow management, ‘Commands’. This functionality allows CFMG to define work practices, automate repetitive tasks and get the system to make appropriate decisions throughout the collection cycle. Additionally, accounts can be taken out of the workflow at any stage for manual actioning. Workflows ensure that accounts are actioned in an efficient and timely manner to lift recovery rates and allow prompt resolution of accounts.