Financial Hardship assessment process
A. Application
In order to assess whether you qualify for formal financial hardship, we will require you to complete an online Hardship Application Form, which includes a complete a Statement of Financial Position. The faster it is completed, the faster we can help. Requests for applications can be made using the contact us form above.
Please ensure you return supporting documentation with your application so that we can verify your circumstances. If you do not provide supporting documentation, we may not be able to proceed with an assessment.
B. Assessment
Once the required evidence has been received, a financial assessment will be performed by reviewing your income, expenses, other credit liabilities and living circumstances to determine if you qualify for a financial hardship repayment plan. To speed up this process, please provide any further documentation we request, as quickly as possible.
C. Outcome
Once the assessment has been completed, the outcome will be communicated to you.
Please note that if you do not qualify then you will need to meet your creditor’s minimum payment required. To avoid any further escalation or collection activity, please:
- contact a member of our team on 1300 321 321
- email us via the form above to set up a repayment plan
- propose an arrangement via the customer portal via the link below