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Specialty Collections

iMS specialises in the management of unique consumer recoveries, including insolvency, bankruptcy, hardship, and deceased estates. iMS maintains close professional relationships with regulatory bodies and interdependent government departments, and applies its specialised knowledge and experience to the portfolios of the clients they serve.

The business’ operations model, systems and process have been developed to mitigate risk and achieving optimum outcomes through timely actioning, case management and accurate performance reporting.

iMS leverages years of experience and specially trained employees to perform unique and ‘sensitive’ recoveries. It was the first agency in Australia to offer third party hardship management services, and continues to be one of the most successful specialty collections agencies in the industry.

Hardship Services

  • First agency to offer dedicated Hardship Management
  • Identification, assessment & treatment programs
  • Full outsource model or integrated workflow into existing treatment programs and policies
  • Comprehensive Reporting

Deceased Estates

  • Correspondence
  • Lodgement of documentation
  • Liaising with Executors
  • Comprehensive Reporting

Personal Insolvency

  • Provision of insolvency management services for over 20 years
  • Voting/Lodgement of applicable documentation
  • Forged strong relationships with major trustees and administrators
  • Specialised insolvency workflows for effective administration management
  • Comprehensive Reporting


  • A wealth of experience handling commercial insolvency matters, collecting on the companies outstanding receivables (on behalf of the Administrator) to ensure maximum return to creditors
  • Assisting with payment reconciliations