iMS specialises in the management of unique consumer recoveries, including insolvency, bankruptcy, hardship, and deceased estates. iMS maintains close professional relationships with regulatory bodies and interdependent government departments, and applies its specialised knowledge and experience to the portfolios of the clients they serve.
The business’ operations model, systems and process have been developed to mitigate risk and achieving optimum outcomes through timely actioning, case management and accurate performance reporting.
iMS leverages years of experience and specially trained employees to perform unique and ‘sensitive’ recoveries. It was the first agency in Australia to offer third party hardship management services, and continues to be one of the most successful specialty collections agencies in the industry.