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Debt Recovery

ECOLL develops collaborative relationships and customised solutions based on our client’s unique requirements, ensuring best practice outcomes that exceed requirements and performance expectations.

The ECOLL recovery models facilitate effective actioning of all types of collection related accounts, including pre-collections, receivables management, middle range, aged, written-off, high value, and specialty accounts.

Early Stage


  • Early Receivables
  • Benchmarking against internal/external provider performance

Roll Rate Management

  • Provision of Roll Rate Management services for over 30 years
  • Dedicated treatment paths & analytical modeling

Arrangement Management

  • Management of large volume, scheduled repayment arrangement portfolios
  • Scheduled reminders
  • Follow up of outstanding instalments

Consumer & Commercial

Late Stage Collections​
  • Late stage collections
  • Default & Charged-off accounts
  • Consumer & Commercial Debt Recovery

High Value & Specialty Files

  • Dedicated case management of high value accounts
  • Specialty Collections