Customer Resources

Welcome to the CFMG Customer Resources Hub

Here you will find a multitude of resources to help you manage your accounts, and get advice on improving your financial health to reduce money stress. The information is displayed in the following layout:

A. Customer Portal Login

If you have received correspondence from us indicating the ability to utilise our secure online portal facility, please login using the ‘ECOLL Reference Number’ on the top left hand corner of any correspondence we have sent you.

The portal can enable you to:

  • Make payments
  • View payment history
  • Propose changes to contact details
  • Leave messages for your Account Manager


All other customers wanting to perform the above functions, please contact your Account Manager, on:

ECOLL (02) 9472 7400 or 1300 881 914

Insolvency Management Services (iMS) on 1300 467 467 or (02) 9472 2800


Here you will find answers to many of the questions regularly raised by customers. You will also find useful links to sites with advice on budgeting, money management, and contact details for free financial councillors and legal advice, should you need it.

C. Comments, Complaints & Suggestions

Here you can view our Comments, Complaints & Suggestions Policy, as well as the contact details for our Compliance Officer.

D. Useful Forms