ECOLL, iMS & Linton Pitt Contact Details
Welcome to the CFMG Customer Hub
If you have received correspondence from us indicating the ability to utilise our secure online portal facility, please login using the ‘ECOLL Reference Number’ on the top left hand corner of any correspondence we have sent you.
The portal can enable you to:
For Financial Help and Mental Health Care Services please check below
Free financial counselling through the National Debt Hotline. This service is a not-for-profit service that offers a free, independent and confidential help to get people get back on track
ECOLL offers a full range of payment options including BPAY, Direct Deposit, Direct Debit and Debit Card. These details will be on SMS/Email/Letter correspondence we have sent you, and are provided within the Customer Portal. If you would like these details provided again please call
For iMS customers – please call 1300 467 467 or +61 2 9472 2800 to discuss your options with your dedicated Customer Relationship Manager.
CFMG acts as the parent service company for 3 integrated specialist debt recovery companies: ECOLL, Insolvency Management Services (iMS) and Linton Pitt Lawyers. We provide collection services to a diverse range of industries throughout Australia and Internationally.
If you have received correspondence from us it could mean that your overdue account with a finance company, bank, utilities, telecommunication or council has been sent to us for collection. You need to attend to this issue urgently by calling us, our contact details are listed below.
Linton Pitt Lawyers
The reasons for this are two-fold:
1. To stop the Debt Escalating
If we have accurate details that allow us to contact you effectively as required, the risk of the debt escalating is reduced. If your Creditor (to whom you owe the debt) is a member of the Credit Bureau they could list a default on your credit file, if they haven’t already done so. If they instruct us to commence legal proceedings against you and we are unable to contact you, this may progress without further notice. Letting us know your details and being prompt in responding to any messages, also means that you are able to have control over which contact methods you would prefer we used. Your cooperation will assists both parties help resolve this unfortunate matter as soon as possible.
2. To protect your Privacy
There are many laws and regulations in Australia that make it a requirement that creditors and/or collection agencies take adequate steps to ensure that account holder is correctly identified. This is so that no third parties find out about your details or account status without your authority. By providing us with your accurate details we are able to use these to ensure we are speaking to the right person, and do not inadvertently release information about you to anyone other than yourself, or someone you have authorised us to speak to on your behalf.
We are obliged to adhere to the Privacy Act and regulations set by The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) in order to protect your privacy. The measures are put in place to ensure we accurately identify the account holder, and do not inadvertently divulge any sensitive information about yourself or your accounts to a third party without your authority.
The laws require that we confirm your details every time a new phone call is made, even if we just spoke to you and/or are confident we know who is speaking. We appreciate that this can be frustrating at times, however these legal requirements have been put in place to help protect you.
How do I request more information about my account?
Please contact us on the following contact numbers for further information. Depending on your specific needs you may be asked to submit your request in writing.
p: 1300 881 914
+61 2 9472 7400
f:+61 2 9482 9793
Insolvency Management Services (iMS)
p: 1300 467 467
f: 1300 329 329 or +61 2 9472 2800
If you are unable to pay in full you can contact your Account Manager with us to discuss the possibility of a payment arrangement (paying via installments over an agreed period of time). You will need to provide information about your current financial situation as specified by your Account Manager, and then the proposed arrangement will have to be approved by our Client (to whom you owe the debt).
This provides our Client with the necessary information to determine whether you have the sufficient funds to pay now and/or the likelihood of being able to pay the installments given the agreed time frame.
Any account holder who ignores our correspondence, or fails to update their contact details after they change, risks having the debt escalate. If your Creditor (to whom you owe the debt) is a member of the Credit Bureau they could list a default on your credit file, if they haven’t already done so. If they instruct us to commence legal proceedings against you and we are unable to contact you, this may progress without further notice.
Letting us know your details and being prompt in responding to any messages, also means that you are able to have control over which contact methods you would prefer we used. Your cooperation will assist both parties help resolve this unfortunate matter as soon as possible.
Comprehensive Credit Reporting (CCR), also known as positive credit reporting, is Australia’s new credit reporting system.
In simple terms, CCR means that additional information is being provided to Credit Reporting Bodies (CRB’s) which was not previously reported. This include consumer credit liability data and repayment history information.
For more detailed information, see: https://www.creditsmart.org.au/learn-about-credit/comprehensive-credit-reporting/
Changes to the Privacy Act 1988 (Cth) were proposed in 2014. The Australian government approved legislation in 2017 which made CCR mandatory for the “Big 4” banks.
CCR allows credit providers to access and use this additional “comprehensive” information to gain a better understanding of your creditworthiness, or your ability to repay a line of credit. This allows credit providers to make a more informed decision whether or not to approve a line of credit. It also means the credit provider has a more accurate understanding of a consumer’s credit profile, which can influence things like the interest rate offered on a particular line of credit.
These changes mean consumers have a greater ability to positively influence their credit score.
For example, customers who demonstrate good credit-based behaviour (such as repaying debt on time) will now see that reflected on their file and credit score, meaning the consumer has more control regarding how they can be perceived by potential credit providers reviewing their credit file. This may mean an increased likelihood of credit applications being approved and/or lower interest rates being offered due to the customers risk score.
Consumer credit liability information includes:
- The type of credit account opened
- The date the credit account was opened and/or closed
- The name of the credit provider
- The current limit on the credit account
Consumer repayment history includes:
- Repayment data on credit accounts, such as credit cards, home loans and personal loans
- Whether you have met your minimum payment required
- Whether the repayment was paid on time or not
Your repayment history is stored on your credit file for two (2) years.
Only licensed credit providers who hold an Australian Credit Licence have access to additional Comprehensive Credit Reporting (CCR) information. Telecommunication and utility companies are not licensed credit providers, so this means your repayment history will not be included as part of CCR, nor will these kinds of service providers be able to access your additional CCR information.
Your credit score may already have been negatively impacted if you have difficulty making timely repayments. The best thing you can do is bring your account up to date as soon as possible. Comprehensive Credit Reporting (CCR) allows customers to recover more quickly from adverse or negative credit situations, with the ability to show a change in behaviour by establishing a positive repayment history much more quickly.
For the most current information relating to Credit Files please view the VEDA website which has sections on both ‘Understanding Your Credit File and useful ‘FAQs’ regarding the implications of the data on your file.
They can be found at www.mycreditfile.com.au
In Australia, credit files and credit ratings can be provided by credit bureaus, such as Veda. To get more information about how to order a copy of yours go to http://www.veda.com.au/
You may elect to have a third party, such as a family member/friend, financial councillor, solicitor or trustee, speak to us on your behalf. Do arrange this you will need to fill out a Third Party Authority Form which can be download from Useful Forms.
Due to the serious consequences associated with entering into formal unmanageable debt arrangements such as Bankruptcy or debt agreements, we recommend that you view the available information on applicable government websites (see below) and/or seek independent legal advice.
For information regarding Bankruptcy:
Please view our Comments, Complaints and Suggestions Policy as well as the contact details of our Compliance Officer who will promptly attend to your feedback.
Please navigate to our Contact Us tab which explains the process and provides the contact details of our Compliance Department who will promptly attend to your concerns.
We recommend that you contact your Account Manager urgently to discuss the status of your account, and to see if a resolution can be achieved as soon as possible.
The following links have useful information relating to how to stay on top of your commitments and what your options are if you cannot manage. The ASIC page (top link) has contact details for free financial councillors and an email option for free legal advice should you need it.
ASIC’s MoneySmart “Managing Debts: staying out of debt”
Australian Competition & Consumer Commission “Help when you’re in debt”
Australian Financial Security Authority “Options for dealing with unmanageable debt”
NSW Justice LawAssist “Dealing with debt”
New Zealand – Inland Revenue “Facing financial difficulty and debt”
The following website contains very useful advice and tips to help you track your spending, create a budget and set savings goals to assist you in taking control of your finances.
ASICs MoneySmart https://www.moneysmart.gov.au/managing-your-money/budgeting
Disclaimer: The information displayed on this page is provided for information purposes only and does not constitute legal advice. If you have a legal problem, you should see a lawyer. Central Finance Management Group an affiliated companies aim to provide information that is accurate, however does not accept responsibility for any errors or omissions in the information provided on this page or incorporated into it by reference.
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