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Central Finance Management Group, and related companies, understand the importance of ensuring that all of its clients, customers and stakeholders have the ability to raise issues around the way in which we operate. It is vitally important to us that we function in a manner that is compliant with legislative requirements, satisfies the expectations of our client, their customers, and our community, and is considerate of the need to protect the environment.

The Group encourages feedback that will assist us to continuously improve or to recognise the performance of our staff and their management. We will endeavour to recognise and promote positive feedback internally as well as resolve any complaint, formal or informal, that is brought to our attention. Complaints are dealt with in a timely and courteous manner, where possible within 48 hours, with any complaints outstanding for greater than 7 days escalated to senior management for review, an update and progression towards resolution.