Making tricky customer conversations easier

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Level 1, 828 Pacific Highway
Gordon NSW 2072

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P: +61 2 9472 2880


ABN: 96 003 241 389

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Comments, Complaints & Suggestions

Central Finance Management Group, and related companies, understand the importance of ensuring that all of its clients, customers and stakeholders have the ability to raise issues around the way in which we operate. It is vitally important to us that we function in a manner that is compliant with legislative requirements, satisfies the expectations of our client, their customers, and our community, and is considerate of the need to protect the environment.

The Group encourages feedback that will assist us to continuously improve or to recognise the performance of our staff and their management. We will endeavour to recognise and promote positive feedback internally as well as resolve any complaint, formal or informal, that is brought to our attention. Complaints are dealt with in a timely and courteous manner, where possible within 48 hours, with any complaints outstanding for greater than 7 days escalated to senior management for review, an update and progression towards resolution.

To make your comment, complaint or suggestion please contact our Compliance Manager at:​

Locked Bag 1016, Gordon NSW 2072
Phone: +61 2 9472 7400
Fax: +61 2 9499 4107

Welcoming Michael Quinn


Welcoming Michael Quinn

We’re very excited to welcome Michael Quinn to our team as Head of Operations. Michael has more than 10 years’ experience in debt recovery across…

01 Oct, 2019 . 1 min read
Stepping Up for Cerebral Palsy


Stepping Up for Cerebral Palsy

Is someone you know doing the STEPtember challenge? Over 1,500 companies nationally participate in this this wellness charity event, improving the health of their team…

09 Sep, 2019 . 1 min read
Prioritising Mental Health at CFMG


Prioritising Mental Health at CFMG

We might talk about it a lot, but that’s because supporting the mental health of our customers and employees really is so important to us…

06 May, 2019 . 1 min read