Making tricky customer conversations easier

About Us

Central Finance
Management Group

Central Finance Management Group is a boutique, ethical debt recovery agency built on innovation and experience. Our integrated offerings allow us to deliver holistic and seamless services for management of the entire accounts receivable cycle.

CFMG was founded in 1975 by the Cains family who have evolved the business to include three companies: ECOLL – a debt recovery specialist; iMS – a specialty collections agency; and Linton Pitt Lawyers – a law firm specialising in debt collection.

Since its establishment, the business has held long-standing relationships with high-profile multi-national corporations. These partnerships reflect our commitment to meet and exceed our clients’ expectations and consistently evolve to deliver positive, effective and efficient experiences for customers.

We’re dedicated to delivering personalised service for our clients as well as sustainable, cost-effective, and best-practice solutions that are enabled by our strong focus on quality and compliance.

Approach

Our Approach

Ensuring a Positive
Customer Experience

  • Treating Customers with respect
  • Quality Assurance - regularly monitoring and measuring call quality
  • Adherence to Compliance and Quality Management Systems

Reducing the Cost of
Collection & Time to Collect

  • High quality, regular and effective training
  • Efficient, streamlined and consistent procedures
  • Segmentation/Data Analytics/Comprehensive Reporting

Protecting Your Brand

  • Dealing with disputes quickly and effectively
  • Minimal complaints

OPERATIONALISED INNOVATION & CONTINUOUS IMPROVEMENT

Names and details have been omitted to protect customer privacy.

Welcoming Michael Quinn

Blog

Welcoming Michael Quinn

We’re very excited to welcome Michael Quinn to our team as Head of Operations. Michael has more than 10 years’ experience in debt recovery across…

01 Oct, 2019 . 2 min read
Stepping Up for Cerebral Palsy

Blog

Stepping Up for Cerebral Palsy

Is someone you know doing the STEPtember challenge? Over 1,500 companies nationally participate in this this wellness charity event, improving the health of their team…

09 Sep, 2019 . 2 min read
Prioritising Mental Health at CFMG

Blog

Prioritising Mental Health at CFMG

We might talk about it a lot, but that’s because supporting the mental health of our customers and employees really is so important to us…

06 May, 2019 . 2 min read

Contact Details

Office

Level 1, 828 Pacific Highway
Gordon NSW 2072
Australia

View location map
Talk to us

P: 61 2 9472 2880

E: info@cfmg.com.au

ABN: 96 003 241 389

Contact Form