About Us
Central Finance
Management Group
Central Finance Management Group is a boutique, ethical debt recovery agency built on innovation and experience. Our integrated offerings allow us to deliver holistic and seamless services for management of the entire accounts receivable cycle.
CFMG was founded in 1975 by the Cains family who have evolved the business to include three companies: ECOLL – a debt recovery specialist; iMS – a specialty collections agency; and Linton Pitt Lawyers – a law firm specialising in debt collection.
Since its establishment, the business has held long-standing relationships with high-profile multi-national corporations. These partnerships reflect our commitment to meet and exceed our clients’ expectations and consistently evolve to deliver positive, effective and efficient experiences for customers.
We’re dedicated to delivering personalised service for our clients as well as sustainable, cost-effective, and best-practice solutions that are enabled by our strong focus on quality and compliance.
Brands
Our Brands
Approach
Our Approach
Ensuring a Positive
Customer Experience
- Treating Customers with respect
- Quality Assurance - regularly monitoring and measuring call quality
- Adherence to Compliance and Quality Management Systems
Reducing the Cost of
Collection & Time to Collect
- High quality, regular and effective training
- Efficient, streamlined and consistent procedures
- Segmentation/Data Analytics/Comprehensive Reporting
Protecting Your Brand
- Dealing with disputes quickly and effectively
- Minimal complaints
OPERATIONALISED INNOVATION & CONTINUOUS IMPROVEMENT
Testimonials
What our clients and customers say
Thank you so much for your incredible assistance with this matter. I will always be indebted to you. -Customer
Thank you for your patience and understanding. You have been very professional to deal with. -Customer
I can’t say it enough. You guys have been amazing to deal with! -Customer
I can’t say it enough. You guys have been amazing to deal with! -Customer
Names and details have been omitted to protect customer privacy.
Blog
Latest Blog Posts
Blog
COVID-19 Customer Support
Given the significant and widespread impacts of COVID-19, we understand that this is a difficult time for many Australians. We recognise that you may be…
Blog
Welcoming Michael Quinn
We’re very excited to welcome Michael Quinn to our team as Head of Operations. Michael has more than 10 years’ experience in debt recovery across…