About Us
Central Finance
Management Group
Central Finance Management Group is a boutique, ethical debt recovery agency built on innovation and experience. Our integrated offerings allow us to deliver holistic and seamless services for management of the entire accounts receivable cycle.
CFMG was founded in 1975 by the Cains family who have evolved the business to include three companies: ECOLL – a debt recovery specialist; iMS – a specialty collections agency; and Linton Pitt Lawyers – a law firm specialising in debt collection.
Since its establishment, the business has held long-standing relationships with high-profile multi-national corporations. These partnerships reflect our commitment to meet and exceed our clients’ expectations and consistently evolve to deliver positive, effective and efficient experiences for customers.
We’re dedicated to delivering personalised service for our clients as well as sustainable, cost-effective, and best-practice solutions that are enabled by our strong focus on quality and compliance.
Brands
Our Brands
Approach
Our Approach
Ensuring a Positive
Customer Experience
- Treating Customers with respect
- Quality Assurance - regularly monitoring and measuring call quality
- Adherence to Compliance and Quality Management Systems
Reducing the Cost of
Collection & Time to Collect
- High quality, regular and effective training
- Efficient, streamlined and consistent procedures
- Segmentation/Data Analytics/Comprehensive Reporting
Protecting Your Brand
- Dealing with disputes quickly and effectively
- Minimal complaints
OPERATIONALISED INNOVATION & CONTINUOUS IMPROVEMENT
What our clients and customers say
Thank you so much for your incredible assistance with this matter. I will always be indebted to you. -Customer
Thank you for your patience and understanding. You have been very professional to deal with. -Customer
I can’t say it enough. You guys have been amazing to deal with! -Customer
I can’t say it enough. You guys have been amazing to deal with! -Customer
Names and details have been omitted to protect customer privacy.
Latest Blog Posts
Blog
Prioritising Mental Health at CFMG
We might talk about it a lot, but that’s because supporting the mental health of our customers and employees really is so important to us…
Blog
Celebrating Cultural Diversity at CFMG
We’re lucky in our business to bring together people from all over the world. From Malaysia to Sri Lanka, the United States to South Africa,…
Blog
Support for mental health challenges… in ways that work for…
A little while ago I found myself really needing to access some support to help someone through a mental health crisis. Making a phone call…