iMS – Hardship, Insolvency, Customised Solutions



  • Hardship Management
  • Insolvency Management
  • Customised Solutions

Insolvency Management Services (iMS) specialise in the management of unique consumer and commercial recoveries, such as insolvency, bankruptcy, hardship, liquidation and deceased estates. Our service spans the insolvency cycle and provides clients with full outsourcing options or the ability to leverage external expertise to support their in-house departments. 15 years of operation and specially trained staff mean that we have the knowledge and experience to perform any unique and/or ‘sensitive’ recoveries required.

We have developed customised operational structures, IT systems, procedures and risk mitigation programs to deliver best practice outcomes that meet or exceed the stringent operating standards imposed by high profile organisations, who we currently serve. Our dedicated team of highly skilled professionals have been specifically trained to manage sensitive cases. Together, this minimises risk to the client and ensures their brand image is protected in both the public and regulatory domains.

iMS is the only agency in Australia that performs speciality collections exclusively. We were the first agency in Australia to offer 3rd party insolvency management services, the first to offer 3rd party hardship management services, and we continue to be one of the most successful collection agencies in the industry.

Customer Resources

Customers that have received correspondence from us regarding an outstanding account, may wish to visit our Customer Resources Hub, which includes FAQs and Useful Forms.

Commercial and Private Inquiry Agents (CAPI) Master Licence Number: 409504917

iMS maintains a close and professional relationship with regulatory bodies and interdependent government departments, and applies its specialised knowledge and experience in the management of portfolios on behalf of clients. We liaise with trustees in bankruptcies, debt administrators, liquidators, estate managers and corporate administrators by completing proofs of debt, voting on matters under client guidelines and instructions, monitoring distributions and responding to trustee enquiries.

Our operations and processes have been carefully designed to cope with the complexities and sensitivities associated with these types of portfolios. Ongoing training is provided to all of our staff covering any new guidelines or regulatory changes, and to review existing knowledge to ensure constant compliance in this highly regulated area. Both hardship & insolvency portfolios are continuously audited by our dedicated Compliance Team, whom share feedback to guarantee continuous improvement.

Insolvency Management Services Pty Ltd Privacy Policy

Insolvency Management Services (iMS) is committed to protecting your privacy and the confidentiality of your personal information. In handling your personal information, we are bound by, and comply with, the Privacy Act 1988, including the Australian Privacy Principles.

This privacy policy sets out how we collect and manage your personal information and how you can access that information if you wish.

Collection and storage of personal information

iMS collects and uses personal information primarily to administer recovery of any outstanding debt amounts payable to our clients and for our administrative purposes.

We take steps to protect any personal information we collect, so it will be safeguarded from misuse, loss, unauthorised disclosure or modification. Only authorised personnel can access personal information.

We may store personal information in hard copy or electronically. The law may require us to retain personal information for a period of time after our business dealings have finished. It will be securely stored and disposed or stripped of identification, when no longer required.

Where personal information is transferred overseas for data storage or for other services, we ensure those who provide us with those services have privacy policies and procedures consistent with the Privacy Act and Australian Privacy Principles.

Use and disclosure of personal information

We use personal information to collect debts owing to us and to perform other related functions and activities.

Those other functions and activities may include our internal administrative, product or service development, planning and research requirements.

We will disclose personal information to third parties only as the Privacy Act permits and where there is a valid reason to do so.

Third parties may include:

  • Credit reporting agencies
  • Related bodies corporate, employees, agents, contractors and advisers
  • Services providers (e.g. computer systems consultants, trust managers, document custodians, mailing houses etc) to enable them to perform those services

Note: Personal details are not used for marketing purposes or sold to any other identity.

Access to your personal information

You can access the personal information we hold about you by contacting our Privacy Officer at:

Insolvency Management Service
Locked Bag 1016, Gordon NSW 2072

Information will be provided to you within 14 days, or within a reasonable time frame. In some situations we may exercise our right to deny you access to particular information deemed to reveal commercially sensitive decision processes or where legal action has been commenced. If we deny you access to your personal information we will explain our reasons for doing so.

Complaints and concerns

Please contact our Privacy Officer if you have any complaints or queries about how we manage your personal information or if you believe the information is inaccurate.

If a privacy issue is not resolved to your satisfaction, please refer to our complaints procedure. You are also entitled to refer the matter to the Office of the Australian Information Commissioner.

Obtaining our privacy policy

This privacy policy may change over time. You can obtain the current version from our Privacy Officer at the address above.

For general enquiries please contact us on 1300 467 467 or +61 2 9472 2800

Locked Bag 1016, Gordon NSW 2072
Level 1, 828 Pacific Highway Gordon, NSW 2072
p: 1300 467 467
f: 1300 329 329
ABN: 87 124 140 281

Business Enquiries