ECOLL – Collections

iMS

ECOLL

  • Debt Recovery

ECOLL is a leading Debt Recovery agency providing collection services to a diverse range of industries throughout Australia and Internationally. ECOLL has continuously evolved over 40 years to meet both market and client requirements. The consistent thread during this evolutionary process, which still remains today, is a passion for innovation and a commitment to service excellence. We enjoy long standing relationships with many Australian businesses, government departments and large financial institutions. Our longevity and continuing success in the industry is testament to the professionalism, innovation and dedication of our founders, and the continued relevance of our core values.

Our dynamic operating model, flexible systems and staff expertise keep pace with our client’s complex business requirements. Our model facilitates the effective actioning of all types of collections related accounts, including: low days past due (dpd) accounts, middle range accounts, aged accounts, written-off accounts, purchased debt accounts. All collection paths are customised to suit specific industry sectors, account types, debt profiles and/or special client requirements.

Customer Resources

Customers that have received correspondence from us regarding an outstanding account, may wish to visit our Customer Resources hub, which includes FAQs and Useful Forms.

Commercial and Private Inquiry Agents (CAPI) Master Licence Number: 409422655

Payments within Australia

For your convenience we provide a full suite of payment options.

Secure Online Portal

If you have received correspondence from ECOLL indicating the ability to utilise our secure online portal facility, please login to view the payment details for your creditor. You will need the ‘ECOLL Reference Number’ which is on the top left hand corner of any correspondence we have sent you.

The portal will enable you to:

  • Make payments
  • View payment history 
  • Propose changes to contact details
  • Leave messages for your ECOLL Account Manager
► All Other Australian-based ECOLL Payments, and Payments for iMS

For all other ECOLL accounts, please contact your Account Manager on (02) 9472 7400 or 1300 881 914 or at admin@ecoll.com, to discuss payment options.

For Insolvency Management Services (iMS), please contact your Customer Relationship Manager on 1300 467 467 or (02) 9472 2800 or at admin@insol.com.au, to discuss payment options.

International Payments

Please contact us on (AU) +61 2 9472 7400 or (NZ) 0800 881 914 or at admin@ecoll.com to discuss payment options.

ECOLL Pty Limited Privacy Policy

ECOLL Pty Limited is committed to protecting your privacy and the confidentiality of your personal information. In handling your personal information, we are bound by, and comply with, the Privacy Act 1988, including the Australian Privacy Principles.

This privacy policy sets out how we collect and manage your personal information and how you can access that information if you wish.

Collection and storage of personal information

ECOLL collects and uses personal information primarily to administer recovery of any outstanding debt amounts payable to our clients and for our administrative purposes.

We take steps to protect any personal information we collect, so it will be safeguarded from misuse, loss, unauthorised disclosure or modification. Only authorised personnel can access personal information.

We may store personal information in hard copy or electronically. The law may require us to retain personal information for a period of time after our business dealings have finished. It will be securely stored and disposed or stripped of identification, when no longer required.

Where personal information is transferred overseas for data storage or for other services, we ensure those who provide us with those services have privacy policies and procedures consistent with the Privacy Act and Australian Privacy Principles.

Use and disclosure of personal information

We use personal information to collect debts owing to us and to perform other related functions and activities.

Those other functions and activities may include our internal administrative, product or service development, planning and research requirements.

We will disclose personal information to third parties only as the Privacy Act permits and where there is a valid reason to do so.

Third parties may include:

  • Credit reporting agencies
  • Related bodies corporate, employees, agents, contractors and advisers
  • Services providers (e.g. computer systems consultants, trust managers, document custodians, mailing houses etc) to enable them to perform those services

Note: Personal details are not used for marketing purposes or sold to any other identity.

Access to your personal information

You can access the personal information we hold about you by contacting our Privacy Officer at:

ECOLL
Locked Bag 1016
Gordon, NSW 2072

Information will be provided to you within 14 days, or within a reasonable time frame. In some situations we may exercise our right to deny you access to particular information deemed to reveal commercially sensitive decision processes or where legal action has been commenced. If we deny you access to your personal information we will explain our reasons for doing so.

Complaints and concerns

Please contact our Privacy Officer if you have any complaints or queries about how we manage your personal information or if you believe the information is inaccurate.

If a privacy issue is not resolved to your satisfaction, please refer to our complaints procedure. You are also entitled to refer the matter to the Office of the Australian Information Commissioner.

Obtaining our privacy policy

This privacy policy may change over time. You can obtain the current version from our Privacy Officer at the address above.

For general enquiries and/or assistance making a payment to your account please contact us on:

Australia   p:  1300 881 914 or (02) 9472 7400

New Zealand    p: 0800 881 914     f:  0800 403 038

Level 1, 828 Pacific Highway, Gordon, NSW 2072
Locked Bag 1016, Gordon NSW 2072
e: admin@ecoll.com
p: 1300 881 914
+61 2 9472 7400
f:+61 2 9499 4590
ABN: 88 074 432 670

Business Enquiries