Category Archives: Uncategorized

Celebrating Cultural Diversity at CFMG


We’re lucky in our business to bring together people from all over the world. From Malaysia to Sri Lanka, the United States to South Africa, we celebrate diversity every day.

Harmony Week is an opportunity to celebrate Australian multiculturalism, based on the successful integration of migrants into our community. It’s about inclusiveness, respect and a sense of belonging for everyone, yet sadly, it has been a tough week for cultural inclusivity in our corner of the world.

For Harmony Week at CFMG, each person involved brought a dish that reflects their cultural background. This allowed us to learn about the diverse history, values and experiences that make up CFMG and celebrate the strength that we gain when everyone belongs and we are united.

With a variety of sweet and savory items ranging from simple foods to complicated dishes, the team had a great time sharing a little part of who they are with the rest of the business.

We’re very proud of our people, and value everything that makes them unique.

Support for mental health challenges… in ways that work for YOU


A little while ago I found myself really needing to access some support to help someone through a mental health crisis. Making a phone call wasn’t an easy option as I would need to find somewhere quiet and private, and I also knew that I was likely to become emotional – something I wanted to avoid.

Then I discovered that Beyond Blue has an online chat option from 3pm – 12am, seven days a week. I spoke to a crisis support counsellor who talked me through the situation, where I could go for more help if I needed it, and gave me a tonne of useful information about what to say etc.

Lifeline also has a chat line at night, but is also trialling a text service for crisis support. You can text 0477 131 114 from 6pm to 10pm, seven days a week to speak with Lifeline’s crisis supporters.

These online and text options aren’t available 24/7 just yet, but it’s so great to know that these organisations are starting to provide support in ways that really work for people.

For all other hours of the day, Lifeline and Beyond Blue have phone lines with really great crisis support counsellors on hand.

Where to go for help:


24/7 Phone Line: 13 11 14

Online Chat 7pm – 12am:

Text 6pm – 10pm : 0477 131 114

Beyond Blue

24/7 Phone line: 1300 224 636

Online Chat 3pm – 12am:


Article written by Alex 🙂

Comprehensive Credit Reporting (CCR) Symposium


On Tuesday, the AFIA Comprehensive Credit Reporting (CCR) Symposium brought together three of Australia’s largest credit reporting bureaus sharing insights into how CCR has already impacted the Australian credit landscape and what lies ahead for consumers, lenders, and the industry as a whole.

Interesting discussion points:

  1. Global experience shows CCR often leads to increased lending with decreased levels of default
  2. Use of risk-based credit set to increase dramatically, based on better access and analysis of customer credit data
  3. Financial literacy more important than ever, consumers must know and monitor their credit score

A key question remains: how will the industry and regulators manage and record financial hardship in the context of credit reporting? How do we balance the right to privacy with responsible lending best practices?

Also interesting in the Hardship Space will be the Senate enquiry report on ‘Credit and financial services targeted at Australians at risk of financial hardship’ due to be released today.

Event Moderator: David Grafton, Director, PwC

Panel: Mike Cutter, Group Managing Director Asia Pacific, EquifaxPoli Konstantinidis, Executive General Manager, Credit Services & Decision Analytics A&NZ, ExperianSimon Bligh, CEO, illion

Many Moons Community Program


We are excited to announce CFMG have partnered with a local twilight care as an extension of our long-standing Community Support Program. The initiative, dubbed ‘Many Moons’ will run throughout 2019 with Team members taking a few hours a month out of their workday to spend time with the elderly, whether it’s running bingo, painting nails, reading a book aloud or just having a yarn.

We are especially passionate about this partnership because we are able to contribute meaningfully to an industry with similar challenges to our own, being debt recovery and aged care. They may not be shiniest draw cards for participation but they are a necessary and important part of our society.

Many studies reveal that social isolation is a major area of stress for older people, having widespread impacts on their physical as well as mental health and wellbeing. Our objective is to provide increased social contact to the elderly within our local community in order to help improve their quality of life. Other aims include expanding the opportunities for our team members to give back as an integral part of their personal employee experience, as well as gaining perspective and learning life lessons from the wisdom and experience of those with increased life tenure.

We will post updates on how Many Moons is tracking in the coming months!

CFMG Announces New Leadership


Central Finance Management Group’s Board of Directors recently announced significant leadership changes, seeing Alexander Ineson, Head of Operations and Sian Ineson, Head of Support Services, step into a new, joint role as Managing Directors of the business.

Roselle Cains, Chair of the CFMG Board of Directors congratulated the pair and thanked them for stepping so seamlessly into their new positions.

“The Board wishes Alexander and Sian all the best as they continue to transition into their new roles, bringing with them new energy and focus. We have great confidence in them as a team, and trust what they will bring to the company in this elevated capacity will allow CFMG to build on the momentum it has achieved to date,” adds Roselle. 

Alexander has been with the company for more than six years and has held a number of leadership roles in this time in human resources, collections and operations. Mr Ineson has been the company’s second in charge for three years.

Sian was appointed to the CFMG Board of Directors in 2017 and has held executive roles in marketing and support services for more than three years.  She has a deep personal connection to the business through her family and is passionate about its quality and culture.

“Alexander and Sian bring intimate knowledge of the business and its history to the role and are passionate about the company’s strong set of values and vision for the future. We’re truly looking forward to seeing the company flourish under their leadership,” finished Roselle.

Focusing on Information Security Awareness this October

22Oct Information Security Awareness decorations from around the office

This month we’ve decked out our premises with Halloween decorations as a reminder of how to avoid becoming a technology horror story.

Sian Ineson, Managing Director and Head of Support Services said:

“We’ve seen so many examples around the world of people in businesses clicking on links or taking process shortcuts and landing in a data breach or cyber-attack. Since employees are the most important asset in data hack prevention, we’re conducting in-depth training this month.”

The training will focus on three key pillars, including:

  • Availability – ensuring all authorised parties are able to access the information and systems they need to do their jobs, and that information is recoverable in the event of a disruption
  • Confidentiality – protecting information from disclosure to unauthorised parties, whether internal or external, intentional or unintentional
  • Integrity – protecting information from unauthorised modification or deletion, whether internal or external, intentional or unintentional, to ensure it is accurate and complete

Our people will be learning how to identify and avoid risks, understand why and how CFMG classifies, handles and disposes of information, and how important it is to follow information security policies such as password practices.

“Not only will this training help us to reduce the risk of a data breach or less, it’ll help us improve overall efficiency and help us to deliver even more for our wonderful clients,” said Sian.

Launching Phase II of Our Wellness Program

Employees are any business’ greatest asset, and that’s why we want to make sure our people are coming into work feeling their best. To achieve this, we’ve implemented a Wellness Program and are encouraging everyone at CFMG to get involved.

Workplace Wellness Programs have been proven to:

  • Reduce stress
  • Increase resilience
  • Foster a sense of community
  • Improve physical and mental health
  • Assist with increasing focus and concentration, and management of workload pressures
  • Increase job satisfaction and engagement
  • Improve workplace morale

The team at CFMG will be stepping outside comfort zones and giving yoga and belly dancing a try over the next few months. We’re also going to run a healthy cooking class for tips and tricks on how to make every day a healthy day.

On top of that, our people have access to:

  • Monthly massages
  • Daily fresh fruit
  • Health checks
  • Flu shots
  • Ergonomic workspace assessments and equipment

CFMG has also been welcoming in furry visitors to the office as part of our dog friendly workplace trial. Animals have been proven to improve morale and culture and reduce stress, and with our Head of Support Services, Dr. Sian Ineson, a trained Veterinarian, it made perfect sense for us to trial it in our office.

Keep an eye out for more information on how our wellness initiatives are progressing.

Data Security Strategy – Addressing Your Greatest Weakness


With cyber-attacks on the rise, it is essential that every organisation reviews its Data Security Strategies to ensure they are addressing their greatest weakness. The following video highlights the most common weakness and provides 6 Quick Tips to sure this up and reduce your risk.

On a Mission


During a lengthy and highly productive Strategic Planning process last year, we engaged every member of staff to help distil out the essence of who we are and what we offer to clients and other stakeholders. We used this intel to redefine our company’s guardrails in the form of our Vision, Mission and Core Values.


“To provide superior financial outcomes to clients, uniting the operational standards of the Big Guys with the agility of the Small Guys”


“To be the most respected agency in our industry, well known in our target markets for the strength of our service, performance, and compliance”

Our Family Values:

1. Build Relationships.
2. Live a Life of Integrity.
3. Blend Professionalism with Authenticity.
4. Embrace & Drive Change.
5. Deliver Client Service Excellence.
6. Every Role is Powerful –> Own Yours!
7. Help Others.

These 3 components have helped build our strategic foundation and are used extensively throughout our organisation to guide decision making across all functions and departments. This means that when Clients and their Customers engage with us, they have increased clarity around exactly who we are and what we represent as an organisation. 


CFMG Launch


CFMG Consolidates Specialist Services to Provide End-to-End Debt Recovery Management

New umbrella organisation repositions 40-year debt management industry veteran businesses to provide innovative, holistic debt collection services


Sydney—9th October 2015— ECOLL, Insolvency Management Services (iMS) and Linton Pitt Lawyers today announced the formation of a new parent company called Central Finance Management Group (CFMG). The new umbrella organisation brings the veteran debt management businesses together under one brand to provide holistic, seamless debt recovery services that span the entire accounts receivable cycle.

By integrating three specialist companies under the CFMG umbrella, the company has positioned itself to become a partner of choice for debt management in Australia’s banking, finance, insurance, utilities, commercial, and government sectors.

“We are very pleased about today’s announcement, which is the culmination of more than two years of planning and preparation,” said Kent Roberts, CFMG’s CEO. “While various parts of the companies are well established and have been operating for 40 years, we believe that by bringing these complementary businesses together, we’re paving the way for innovative new approaches to managing the debt collection process.”

Kent was previously the head of ECOLL. He now leads a fresh management team at CFMG that’s committed to working collaboratively with clients to find the right solution for their individual needs.

ECOLL began its operations in 1975 as the first computerised debt collection agency in Australia and is today a leader in debt recovery. It subsequently developed two complementary businesses to help maximise cash flow and successfully resolve debt. iMS was formed in 1995 for specialty collections, followed by Linton Pitt Lawyers in 2003, which provides related legal services.

In addition to debt recovery, CFMG will also provide a variety of other related services, including insolvency, hardship and deceased management, legal services and customised collections solutions. In so doing, CFMG will be uniquely placed to administer the debt management process end-to-end in a fully compliant environment.

Beyond its expanded service offering, CFMG also anticipates significant organic growth over the next 12-18 months as a result of its ability to promote its services to a broader range of industry sectors. Kent expects additional growth through acquisition as well.

“This is an exciting time for CFMG,” Kent noted. “We believe we have the potential to optimise the debt management process at a time when technological advances and heightened regulatory controls are reshaping the industry. We look forward to partnering with a growing range of clients, helping them to successfully navigate these challenges.”

CMFG’s existing roster of high-profile clients include a range of financial institutions with a considerable domestic and international presence.