Central Finance Management Group is thrilled to have welcomed Chris Bevan to the team in September as our new Head of Compliance.
Chris has more than 20 years’ experience in financial services with large domestic and international institutions, and has worked and lived in Sydney, Melbourne, Kuala Lumpur, London and Bengaluru.
He’s particularly skilled at internal and external audit, risk management, and quality programs, as well as preparing and presenting management reporting to local and global risk committees and stakeholders.
Sian Ineson, Managing Director said:
“Chris has been such a welcome addition to the CFMG executive team, and has hit the ground running. His in-depth knowledge of risk methodologies, hands on personal management style, and technical background have made for a really smooth transition.
His experience and personable presentation style give us immense comfort in his ability to lead our Compliance Department and collaborate with other Department Heads to drive the business forward. We’re very thankful for his efforts to date, especially his help in the final stages of ISO27001 Certification.”
Last month the entire Central Finance Management Group gathered for the company’s first ever Town Hall meeting.
Dr Sian Ineson, Managing Director said:
“In 2018 we found genuine collaboration become a powerful strategic advantage. We want to be as transparent and inclusive as we can, so it made sense to shift from smaller team meetings to one big, collective Town Hall. It was absolutely brilliant having everyone together to hear how the business is tracking, celebrate achievements, reward some deserving employees and host a Q&A session to answer any burning questions.”
Chris Bevan, Compliance Manager opened the meeting with a little about why he joined the business.
“One of the things that attracted me to this role and the company was the opportunity to affect change. We have a tremendous baseline that we can build on, and compared to our competitors, we have a really unique service proposition.”
Janinne Smith, Human Resources Manager launched some exciting new wellness initiatives aimed to provide team members with stress relief tools and techniques. In addition to fortnightly meditation sessions, Janinne announced that our quiet room is now kitted out with lego, mindful colouring-in, bluetooth speakers and a community library of books to read. We also have a whole suite of meditation and breathing exercises available on our intranet.
Sian Ineson also announced exciting changes to Learning and Development, with a complete refresh launching early this year.
“We’re really passionate about giving our team members opportunities to grow and develop, and the refresh will help align our induction and training programs to the way the business is evolving. To support face to face sessions, we’ll have loads of new online resources which will help increase access to these opportunities, as well as some new programs for our emerging leaders and the Power Users of our key software platforms.”
Overall the Town Hall was a great success, giving a broad overview of how the business has been performing and what’s coming up in the new year. With all of our leaders in one place, it also gave our teams the opportunity to ask questions and comment on anything that was discussed. The Town Hall meetings will now be held bi-annually.
Congratulations to the team for achieving ISO27001 Certification!! This certificate further demonstrates our commitment to, and achievement of, quality and information security excellence.
Partnering clients can be confident that the data entrusted to us is secure, with our Information Security Management System being independently audited and confirmed to meet the requirements of this increasingly important international standard.
Central Finance Management Group’s Board of Directors recently announced significant leadership changes, seeing Alexander Ineson, Head of Operations and Sian Ineson, Head of Support Services, step into a new, joint role as Managing Directors of the business.
Roselle Cains, Chair of the CFMG Board of Directors congratulated the pair and thanked them for stepping so seamlessly into their new positions.
“The Board wishes Alexander and Sian all the best as they continue to transition into their new roles, bringing with them new energy and focus. We have great confidence in them as a team, and trust what they will bring to the company in this elevated capacity will allow CFMG to build on the momentum it has achieved to date,” adds Roselle.
Alexander has been with the company for more than six years and has held a number of leadership roles in this time in human resources, collections and operations. Mr Ineson has been the company’s second in charge for three years.
Sian was appointed to the CFMG Board of Directors in 2017 and has held executive roles in marketing and support services for more than three years. She has a deep personal connection to the business through her family and is passionate about its quality and culture.
“Alexander and Sian bring intimate knowledge of the business and its history to the role and are passionate about the company’s strong set of values and vision for the future. We’re truly looking forward to seeing the company flourish under their leadership,” finished Roselle.
The faster people with unmanageable debt get back on their feet, the better it is for everyone. We understand how stressful and overwhelming the experience can be for many people. To ensure they have all the information they need to make the best decisions for their situation, we actively promote the free financial resources available.
These resources provide free help and guidance on:
- managing and consolidate debts
- Asking for help
- Budgeting and saving tools
- Legal assistance
Sian Ineson, Managing Director said:
“The majority of customers we come into contact with are not aware of that there are free financial resources available to them. Actively promoting these online tools and financial counselling services is an important part of our role, helping to financially rehabilitate customers sooner and to ease feelings of isolation and helplessness. ASIC’s MoneySmart is a fantastic resource, providing fast help to those who need it and providing budgeting tools that can safeguard long-term financial health”
Other handy resources that can help people manage debt include:
- Australian Competition & Consumer Commission (ACCC) – Help when you’re in debt
- Australian Financial Security Authority – Options for dealing with unmanageable debt
- Free financial counselling through the National Debt Hotline. This service is a not-for-profit service that offers a free, independent and confidential help to get people get back on track
- NSW Justice LawAssist – Dealing with debt
- New Zealand – Inland Revenue – Facing financial difficulty and debt
This month we’ve decked out our premises with Halloween decorations as a reminder of how to avoid becoming a technology horror story.
Sian Ineson, Managing Director and Head of Support Services said:
“We’ve seen so many examples around the world of people in businesses clicking on links or taking process shortcuts and landing in a data breach or cyber-attack. Since employees are the most important asset in data hack prevention, we’re conducting in-depth training this month.”
The training will focus on three key pillars, including:
- Availability – ensuring all authorised parties are able to access the information and systems they need to do their jobs, and that information is recoverable in the event of a disruption
- Confidentiality – protecting information from disclosure to unauthorised parties, whether internal or external, intentional or unintentional
- Integrity – protecting information from unauthorised modification or deletion, whether internal or external, intentional or unintentional, to ensure it is accurate and complete
Our people will be learning how to identify and avoid risks, understand why and how CFMG classifies, handles and disposes of information, and how important it is to follow information security policies such as password practices.
“Not only will this training help us to reduce the risk of a data breach or less, it’ll help us improve overall efficiency and help us to deliver even more for our wonderful clients,” said Sian.
Every few months at Central Finance Management Group we recognise those who have gone above and beyond to deliver incredible work through our Crackin’ Good Job Awards.
Our employees have access to a staff ‘shout out’ wall where they can write a little note of thanks to a colleague anytime and nominate them for an award. Once the wall is looking pretty full, we see which shout outs deserve a closer look. This month we recognise three employees for doing a cracking job this quarter.
Pradha Gurumahan, a Solicitor with our legal firm, Linton Pitt Lawyers joined CFMG in June and has quickly become an invaluable part of the Linton Pitt team.
Navneet Mullee said:
“Pradha is always going out of her way to support her colleagues by putting her hand up to share the workload. She balances competence with friendliness and kindness and we’re so grateful to have her on board.”
Ross Edwards was recently promoted to Acting Head of Collections and has very quickly stepped up to face the new role head on.
Dermot Ormsby said:
“Ross volunteered at short notice to attend a collections conference in Kuala Lumpur where he also had a speaking role on a panel. His performance was stellar and he remained cool, calm and collected showing that he’s up for any challenge.”
Corri-Jade Dalby is a Team Leader in the Collections Team and put in an enormous effort when other management team members and colleagues were out of the office.
Sian Ineson said:
“Corri-Jade did whatever it took to maintain performance and quality while some key players were out of the office. She showed her excellent work ethic by picking up extra tasks and really owning her role.”
Each nomination is judged according to the Central Finance Management Group Family Values. This quarter’s winners demonstrated the following:
- Deliver Client Service Excellence
- Every Role is Powerful -> Own Yours!
- Help Others
The team at Central Finance Management Group has been walking, running, jumping, hopping and skipping this month, and making every step count as part of the 2018 STEPtember campaign.
Employees underwent a Vitality health check in August as a part of the new company Wellness Program, which helped the team to set health goals. When STEPtember came around, an overwhelming number of people put their hands up to commit to the step count, and to raise money and awareness for kids and adults with cerebral palsy.
Finishing the month with more than 7 million steps recorded, CFMG’s seven competing groups have had a great time with the challenge, and have noticed a real difference in the way they view their health.
Outgoing Head of Compliance, Jack Elias was CFMG’s top stepper and said since his goal is to be a centenarian, exercise plays a major role in the way he lives his life.
“I’ve never finished an exercise session and felt worse at the end, so I know how valuable exercise is for mental health as well as physical. Since I don’t like walking much, I’ve been taking high intensity classes at the gym and upping the time I spend on the bike and rowing machines. I can really notice the difference it has made to my endurance and I’ll definitely be keeping it up.”
With STEPtember’s figures showing that the average office worker only moves 3,000 of the recommended 10,000 steps per day, and spends 75% of their time sedentary, the challenge is a great opportunity to form new healthy habits.
Pradha Gurumahan, Solicitor, Linton Pitt Lawyers came in second place and says that STEPtember has changed her outlook on exercise:
“I’ve always been quite an active person but when it gets cold, I can get into hibernation mode. STEPtember has made me get up out of bed and exercising before and after work. It’s a great way to de-stress, gives me loads of energy, and improves my mood and sleep. After seeing how much it has benefited my physical and mental wellbeing, I’ll definitely be continuing beyond the challenge.”
Altogether the teams raised over $1000 for the Cerebral Palsy Alliance and had a really great time exercising and competing for a cause.
Last week our new Head of Collections, Ross Edwards, and his predecessor, Dermot Ormsby, took to the stage at the American Express Spectrum Conference in Kuala Lumpur. The pair explored innovative ways to create contacts, drive efficiencies and increase collection effectiveness using digital mediums, new technology and social media.
Ross participated in a panel discussion that delved into driving performance in collections teams where he shared some of the challenges that exist in this space, and how CFMG works to maintain its high-quality approach at all times. He also explored some of the opportunities for engaging collections teams.
“While we explore the use of new and innovative ways to drive collections it is just as important that we invest in the right people who are skilled in these new age contact avenues. Communication is somewhat moving from the traditional phone method, and now more than ever, written and technical skills are becoming as important when scouting talent,” said Ross.
Dermot talked about the impact of emerging technology as well as our investment in new digital mediums and contact channels. His presentation evolved to bring social media to the forefront in a conversation around acceptance and regulatory challenges. The group discussed what is happening around the globe and how the collections industry is using social media to drive contacts.
Dermot’s presentation showed that millennials are more inclined to get into debt to maintain their lifestyle and appearance knowing that they may not be able to manage their obligations. This generation is also less contactable through traditional methods given their tendency towards communication preferences such as social media, text and email. This presents challenges for collections teams, as well as opportunities to shift traditional collections methods.
Employees are any business’ greatest asset, and that’s why we want to make sure our people are coming into work feeling their best. To achieve this, we’ve implemented a Wellness Program and are encouraging everyone at CFMG to get involved.
Workplace Wellness Programs have been proven to:
- Reduce stress
- Increase resilience
- Foster a sense of community
- Improve physical and mental health
- Assist with increasing focus and concentration, and management of workload pressures
- Increase job satisfaction and engagement
- Improve workplace morale
The team at CFMG will be stepping outside comfort zones and giving yoga and belly dancing a try over the next few months. We’re also going to run a healthy cooking class for tips and tricks on how to make every day a healthy day.
On top of that, our people have access to:
- Monthly massages
- Daily fresh fruit
- Health checks
- Flu shots
- Ergonomic workspace assessments and equipment
CFMG has also been welcoming in furry visitors to the office as part of our dog friendly workplace trial. Animals have been proven to improve morale and culture and reduce stress, and with our Head of Support Services, Dr. Sian Ineson, a trained Veterinarian, it made perfect sense for us to trial it in our office.
Keep an eye out for more information on how our wellness initiatives are progressing.